Customer Experience Executive

Customer Experience Executive (E-commerce Support)Location: Bengaluru (Freshers Welcome)Role OverviewJoin our Bengaluru team to support online shoppers. You will handle customer inquiries, track orders, and ensure a seamless, delightful shopping experience.Key ResponsibilitiesBilingual Support: Resolve customer queries via call, chat, and email in English and Hindi.Order Tracking: Assist with order status, returns, refunds, and product exchanges.Issue Resolution: Handle complaints about shipping delays, damaged items, and checkout issues.App Guidance: Guide users through our e-commerce platform and explain store policies.RequirementsEducation: Graduate in any stream (no prior experience required).Languages: Fluent verbal and written communication in both English and Hindi.Skills: Basic computer skills, empathetic listening, and a minimum 30 WPM typing speed.PerksFull, paid training on e-commerce CRM tools.Clear career growth into operations or team lead roles.